Help! I Can’t Connect to the Internet! Part 2

Have you ever been browsing the web or typing an email and all of a sudden you get disconnected? Read this multi-part series with an explanation and a solution!

Part one of this series delt with resetting your router. Part 2 is resetting your modem/modem-router combo.

Your modem is the thing that connects directly to the internet. It might have wireless, it might not. It can have multiple ethernet plugs (the ends look like fat phone plugs), or not. Either way, it’s the device that is connected directly to the phone jack (if you have DSL like AT&T etc) or the coaxial cable (if you have cable like Comcast).

Most popular modems are branded as Motorola or AT&T but there may be others. It doesn’t matter if you have a modem and a separate router, or a modem-router combo unit. If you’ve already tried resetting the router or you don’t even have one, resetting the modem is next step.

Just like routers, modems tend to warm up when they are being used heavily (multiple laptops connected, streaming music and watching youtube and netflix videos, etc). If you don’t have a separate router, this is more likely because the modem-router combo unit is doing double duty (even though it should be designed to not overheat). When the modem overheats, the lights might stay on and it will look like it’s still working. You’ll know something is up when your internet disconnects.

Quick solution for that: Unplug the power to the modem, wait 5 seconds or so, then plug it back in. You should be back online within minutes.

If that doesn’t work, you can also call your internet service provider (ISP) and ask if they can send a diagnostic signal to your modem, or check if there are any local network outages in your area. Sometimes there’s nothing you can do but ask for a prorated discount if it’s an ISP problem 🙁

If you don’t think you are the type of person who should be unplugging things, don’t worry, you are not alone. Give me a call at (773) 357-5495 and I’ll do what I can.

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